IT Consultant. Accounts Manager.Web admin.Dreamer.
- Entrepreneurial mindset, always strive to do things differently, cross disciplinary, finds joy in networking
- Experienced and resolved, constantly learning to keep up with competitive and changing job nature
- Technical Summary: Windows, Windows server, Linux, Ubuntu, Mac OSX; Microsoft Office Suite, Adobe Suite; Android, IOS; Domain, Active Directories; VMware, Vsphere, HyperV; Sophos Antivirus, UTM; Sonicwall Firewalls, Routers; Amazon Web Services, Google Cloud Platform; Apache, WordPress, MySQL.
Wilfrid Laurier University / General BA, Contemporary Studies
September 2006- June 2011, Brantford, Ontario
Leaders and Organizations, Business Ethics, Microeconomics, Organizational Leadership
Google Cloud Platform Fundamentals: Core Infrastructure Google Cloud online
April 2018- June 2018
Core concepts and terminology for working with Google Cloud Platform, Storage services, Google Engines
iManage Work 10 Certified System Engineer w/ RAVN
participants to design, install, configure and manage the iManage Work 10 Server, Index Server, Communication Server for Exchange, and Windows clients, including the responsive Web client. Administrative functions of using iManage Control Center.
RBRO Solutions / Technical Support Analyst
January 2020 – November 2020. Pickering, Ontario.
Provide post-sales support on document management systems and RBRO proprietary tools to clients within Microsoft Windows environment.
Provide remote customer communications, technical troubleshooting and analysis of clients’ software concerns using RBRO tools and iManage to effectively problem solve, prioritize and organize workload, consistently working within service standards and agreed objectives. Assist to retrieve required troubleshooting materials for replication, remote assistance or project escalation for consultation as required.
Log all tickets in the Client Relationship Management System (Microsoft Dynamics)
Collaborate with the internal product management and development teams regarding the effectiveness of RBRO products in client environments. Ability to plan and create personal software test environments to analyze client inquiries and concerns. i.e. Domain server setup, iManage Server setup, REST clients and COM client setup, create SQL database and connections, simple SQL queries, IIS server configuration for ASP.NET software. Replicate client task settings created using RBRO software.
Einfolab / Hardware Consultant, Tier 2 Information Technology Technician
June 2011 – October 2018, Richmond Hill, Ontario.
Support for all aspects of IT: network infrastructure, server hardware maintenance, backup delegation; Domains and Active directory management, VPN setup within various Firewall solutions such as Sonicwall, UTM, Sophos, GateProtect.
Worked with Microsoft, Macintosh, and Linux computers; proficient in Microsoft Office suite, Adobe suite, self taught Powershell, SSH, scripting.
Maintain the health of various organizations of different industries: from smaller accounting firms to larger organizations such as community health clinics, all to meet their different needs and provide solutions.
Possess strong work ethics to work on-calls and after hours to avert IT-related disasters and ensure client satisfaction onsite or by phone and email; handling all situations under pressure with speed, taking on leadership for effective and efficient decision making
Cooperative and maintain rapport in a team-based environment, working closely together with the team to create support methods for troubleshooting purposes to create service optimization, such as software and hardware proposals, ongoing customer service engagements to maintain business.
Seawan LTD / Property Manager, Accounts Manager, Executive Assistant
May 2009 – PRESENT Pacific Mall, Markham, Ontario.
Performs variety of administrative, delegation and tactical duties, accounts planning for project designs, overseeing budgeting for restaurant designs.
Create and present for leasing clients to help with business expansion campaigns, delegating signage and marketing to help reach intended target markets.
Problem solve to adhere various stakeholders, keeping track of needs of all parties, managing and maintain tenant inquiries, and enforcing policies to business objective standards.
Take lead on engagements with property management, work with clients through emergencies such as property damages, unexpected leakages, and customer inquiries.
Network Productions / AV Assistant
September 2019 – January 2020. Pickering, Ontario.
Audio visual setup for City of Markham events as an assistant to sound engineer and stagehand. Setup varying from staging of concerts, seminars, charities and live events.